General Terms and Conditions

Introductory Provisions

Welcome to the website of KomplexServis s.r.o. (hereinafter referred to as the “Provider”). These General Terms and Conditions (hereinafter referred to as the “Terms”) govern the rights and obligations of the Provider and clients (hereinafter referred to as the “Client”) when using our services. By using our website, placing an order or concluding a contractual relationship, you confirm that you have carefully read these Terms and Conditions and agree to them. If you do not agree with them, please do not place orders or use our services.

Services

The Provider offers professional services in the field of cleaning homes, offices and corporate premises in the Slovak Republic. The exact scope of services, including details, prices and availability, is published on the Provider’s website or communicated via e-mail or telephone. The Provider reserves the right to refuse an order or limit the scope of work if the performance of the service: represents a safety risk to employees, is outside the normal scope of the services provided, or if the conditions of the premises are unsuitable (extremely unhygienic, hazardous substances, access restrictions). The Provider may offer additional services (technical maintenance, specialized cleaning, gardening, etc.), which are governed by a separate price offer.

Orders and payment terms

The order can be placed via an online form, by phone or by e-mail. The order is considered binding after its confirmation by the Provider. Payment for the services is due either in advance, upon receipt of the service, or upon its completion - as agreed with the Client. Accepted payment methods: cash, bank transfer, payment card, or other forms as agreed. In case of delay in payment, the Provider has the right to charge contractual interest on late payment or a handling fee. In case the Client does not pay for the service even after a written request, the Provider reserves the right to recover the receivable through a collection agency or through the courts.

Cancellation and change of date

The Client is entitled to cancel or reschedule the order no later than 24 hours before the agreed date without any fee. If the order is canceled within a shorter period of time, a cancellation fee of up to 50% of the service price may be charged. The Provider reserves the right to cancel or reschedule the service date for reasons of force majeure (worker illness, technical obstacles, adverse weather conditions, traffic restrictions). In such a case, the Client will be informed as soon as possible and will be offered an alternative date.

Client Obligations

The Client is obliged to ensure access to the premises at the agreed time and provide basic information about the conditions of service performance. Valuables, fragile objects or sensitive equipment must be properly secured before the start of the service. The Client is obliged to inform the Provider about specific cleaning requirements, any allergies or the presence of hazardous substances. If the Client does not provide correct information or does not ensure access, the Provider is not obliged to perform the service and may charge a cancellation fee.

Liability

The Provider performs the services with professional care and is liable for any damage caused directly by its activities. The Provider is not liable for normal wear and tear of the equipment, previous damage or damage resulting from improper use by the Client. Any complaints must be reported no later than 24 hours after the service is provided. After this period, the complaint may not be recognized. The Provider's maximum liability for damage is limited to the value of the specific service.

Health and Safety

The Provider's employees are properly trained to comply with occupational health and safety regulations. The Provider uses approved cleaning products and techniques that are safe for both humans and pets. In the event that hazardous substances or equipment are present on the premises, the Client is obliged to inform them in advance. The Provider has the right to immediately interrupt the performance of the service if conditions threaten the health or safety of workers.

Personal data protection

The Provider processes the Clients' personal data in accordance with the GDPR regulation and the laws of the Slovak Republic. The data are processed exclusively for the purposes of providing services, issuing invoices and communicating with the Client. Personal data will not be made available to third parties, except in cases where this is required by law or a legitimate interest (e.g. debt collection). The Client has the right to request access, correction or deletion of their data, as well as to file a complaint with the Personal Data Protection Office of the Slovak Republic.

Governing law and dispute resolution

These Terms and Conditions are governed by the laws of the Slovak Republic. All disputes that arise between the Provider and the Client will be resolved amicably as a priority. In the event that the dispute cannot be resolved out of court, the competent court is the court of the Slovak Republic.